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Haulin LLC – Terms & Conditions of Service

Welcome to Haulin LLC. We’re glad you’ve chosen us to help arrange your vehicle transportation. These Terms and Conditions (“Terms” or “Agreement”) explain how our services work and set out the responsibilities of both you (“Customer,” “you,” or “Shipper”) and us (“Haulin,” “we,” or “our”).

By placing an order with us or using our website, mobile apps, or AI assistant (“Tessa”), you agree to these Terms. We’ve done our best to make them clear and straightforward so you know what to expect.

Our goal is to provide a smooth, reliable shipping experience while also being transparent about what we can and cannot guarantee. If you have any questions about these Terms, please reach out — we’re here to help.

These Terms and Conditions of Service (“Terms” or “Agreement”) constitute a legally binding contract between Haulin LLC, a Texas limited liability company, having its principal place of business at 3835 Co Road 175, unit 910, Leander TX 78641(“Haulin,” “we,” “our,” or “Broker”), and any individual or entity (“Customer,” “you,” or “Shipper”) that books, uses, or otherwise engages Haulin’s services.

By accessing our website, mobile applications, digital platforms, artificial intelligence assistant (“Tessa”), or by placing an order for vehicle transportation services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

In the event of a conflict between these Terms and any other document (including a motor carrier bill of lading, tariff, or other agreement), these Terms shall supersede and control as between you and Haulin.

1. Definitions

·        “AI” means Haulin’s artificial intelligence systems (including “Tessa”), which generate estimates, assist with bookings, and facilitate communications.

·        “Additional Services” means upgrades or add-ons ordered by Customer (e.g., expedited pickup, enclosed transport, top-load service).

·        “Bill of Lading” means the inspection report issued by Carrier at pickup and delivery, evidencing condition of the Vehicle.

·        “Carrier” means the third-party motor carrier engaged by Haulin to transport Customer’s Vehicle.

·        “Customer” or “Shipper” means the individual or entity contracting with Haulin for the arrangement of transportation services.

·        “Destination” means the delivery location designated by Customer.

·        “Deposit” means any upfront amount paid to Haulin to secure transportation services.

·        “Inoperable” means a Vehicle that cannot function or be driven.

·        “Order” means Customer’s booking request to Haulin to arrange transport.

·        “Origin” means the pickup location designated by Customer.

·        “Shipment” or “Vehicle” means the motor vehicle arranged for transport under these Terms.

2. Broker Status and Scope of Services

·        Haulin is a licensed property freight broker, not a motor carrier. Haulin arranges for transportation by third-party Carriers duly authorized by the FMCSA.

·        Haulin does not take possession of Vehicles, does not transport property, and does not guarantee Carrier performance.

·        Services are deemed complete when a Carrier accepts Customer’s Order.

3. Quotes and Orders

·        Quotes are based on information provided by Customer and are non-binding estimates. Rates may change based on vehicle size, modifications, operability, or market conditions.

·        Orders are confirmed when Haulin issues a written or electronic Order Confirmation.

·        Haulin reserves the right to decline or cancel any Order at its discretion.

4. Customer Responsibilities

·        Customer is solely responsible for providing accurate vehicle details (year, make, model, condition, operability, dimensions). Misrepresentation may result in cancellation or additional charges.

·        Vehicle must be operable (unless otherwise disclosed), contain between ¼–½ tank of fuel, and have all loose items removed. Personal items are not permitted beyond 100 lbs. in the trunk, and neither Haulin nor Carrier is liable for such items.

·        Explosives, firearms, ammunition, narcotics, alcohol, live animals, plants, hazardous materials, or illegal goods are strictly prohibited.

·        Alarms must be disabled or instructions provided. Toll tags must be removed or deactivated. Customer is responsible for any charges incurred.

·        Customer or an authorized agent (18+) must be present at both pickup and delivery to sign the Bill of Lading.

5. Carrier Responsibilities

·        Carrier shall transport the Vehicle in a commercially reasonable manner.

·        Carrier may issue its own Bill of Lading; Customer must review carefully.

·        Carrier’s liability for damage, if any, is governed by federal law under the Carmack Amendment (49 U.S.C. §14706) and Carrier’s own insurance policy.

6. Digital Communications & AI Use

·        By using Haulin’s services, Customer consents to receive emails, SMS/texts, push notifications, AI communications (via “Tessa”), and other digital notices.

·        Marketing messages may be opted out of at any time. Operational notices (dispatch, pickup/delivery updates, billing) cannot be opted out of while an Order is active.

·        AI-generated quotes, responses, or updates are for informational purposes only and are subject to human verification. Customer acknowledges reliance is at their own risk.

·        Non-personally identifiable interaction data may be used by Haulin for analytics, AI improvement, and marketing insights, subject to applicable laws.

7. Fees, Deposits & Payment

·        A non-refundable broker fee or deposit may apply once a Carrier is dispatched.

·        Remaining balances are due directly to Carrier upon delivery by cash, cashier’s check, or money order payable to Carrier (no personal checks or credit cards accepted for final payment).

·        Late or declined payments may result in storage at Customer’s expense. Interest may accrue at 1.5% per month on overdue invoices.

8. Cancellations & Refunds

·        If Customer cancels before dispatch, cancellation may be subject to an administrative fee.

·        If Customer cancels after Carrier dispatch, the broker fee/deposit is non-refundable.

·        Cancellation requests must be submitted in writing via email to [Insert Haulin Contact Email]. Phone, chat, or SMS cancellations are not valid.

9. Delays

·        Pickup and delivery dates are estimates only. Neither Haulin nor Carrier guarantees specific dates/times. Delays caused by weather, traffic, mechanical failure, or force majeure shall not create liability.

10. Damage, Claims & Insurance

·        Haulin is not liable for loss or damage to any Vehicle. Customer’s sole remedy is against Carrier.

·        Claims for damage must be noted on the Bill of Lading at delivery and submitted directly to Carrier.

·        Carrier insurance typically excludes mechanical, electrical, or pre-existing issues; interior damage; undercarriage; personal items; and force majeure events.

11. Indemnification

·        Customer agrees to indemnify, defend, and hold harmless Haulin, its officers, employees, and agents from any claims, losses, damages, or expenses arising from Customer’s breach of these Terms, misrepresentation, or violation of law.

12. Back-Solicitation

·        Customer shall not solicit services directly from any Carrier introduced by Haulin for twelve (12) months following completion or cancellation of an Order. Breach entitles Haulin to 15% of gross transportation revenue paid to such Carrier and to injunctive relief.

13. Confidentiality & Use of Name/Logo

·        Customer shall not disclose Haulin’s confidential business information or use Haulin’s name, logo, or trademarks in publicity or marketing without Haulin’s written consent.

·        Haulin may use Customer’s name, feedback, or testimonials (excluding sensitive financial data) for marketing unless Customer opts out in writing.

14. Limitation of Liability

·        Haulin’s total liability under this Agreement shall not exceed the amount of the broker fee actually paid to Haulin for the Order giving rise to the claim. Haulin disclaims all consequential, incidental, punitive, or special damages.

15. Dispute Resolution; Arbitration

·        Any dispute arising under these Terms shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules.

·        Arbitration shall be held in Travis County, Texas.

·        Both parties waive any right to a jury trial or to participate in a class action.

16. Governing Law

·        This Agreement shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles.

17. Miscellaneous

·        These Terms constitute the entire agreement between Customer and Haulin.

·        If any provision is held invalid, the remaining provisions remain enforceable.

·        Waivers must be in writing and signed by Haulin.

·        Haulin may amend these Terms from time to time by posting updated Terms on its website.

18. Closing Statement

Thank you for choosing Haulin LLC for your vehicle transport needs. We value your trust and are committed to making your shipping experience safe, smooth, and stress-free.

If you have any questions about these Terms or about your shipment, please don’t hesitate to contact us. Our team — and our AI assistant “Tessa” — are always available to help guide you through the process.

We appreciate your business and look forward to serving you.