We know car shipping can seem a tiring process, full of forms to read and fill out. However, with the right information and the right shipping partner by your side, this can be a simple, smooth journey.
We have gathered all the most commonly asked questions so you can arm yourself with information about our auto transport service. This way, you will know what to expect at all times.
At Haulin, we strive every day to make auto transport transparent and simple. We know how stressful car shipping can be, and we are committed to creating a seamless experience for all our customers.
Our AI-powered cutting-edge technology provides you with instant, reliable final quotes, ensuring transparency and eliminating the very common hidden fees.
What is more, Tessa, our personalized assistant, was designed especially for providing a customer-centric, straightforward journey. So you can book your shipment in just a few clicks.
If you choose Haulin, you can rest assured that meeting your standards is our priority.
Haulin is not only a service. We are a revolutionary auto transport experience.
We transport cars from and to anywhere inside the US. We can connect you with the most suitable and reputable carriers in the industry, ensuring your vehicle is handled with care, delivered on time, and protected every mile of the way.
Wherever you are and wherever you need your vehicle delivered, we can get it there. We work with carriers all around the country, and we deliver door-to-door in all 48 states.
Our state-of-the-art technology selects a suitable carrier and connects you with it so you can transport your car anywhere inside the U.S.
You can cancel the shipping at any time before the vehicle is picked up. However, depending on how far out you cancel, you may incur extra fees.
Keep in mind the ideal time to cancel is before a carrier is assigned. Nevertheless, you can contact us as soon as you want to cancel, and we will walk you through the cancellation process step by step.
Ideally, you should remove your E-ZPass or any other electronic toll collection mechanism and mail it to your destination before the car gets picked up. This way, you can avoid unnecessary fees when the truck goes through any automated toll road system.
You can track the location of your vehicle at all times through Tessa. Just give our personalized assistant all the information about your shipping, and you will receive the location of your car and the status of your shipment.
Some carriers also offer their methods for tracking your car’s progress.
This is completely up to you. However, keep in mind that your quote is the final price, not a penny more. So, tips are neither expected nor required.
Feel free, nonetheless, to leave a tip if you feel that your carrier provided you with excellent service.
This is a very rare occurrence due to the expert set of carriers we work with at Haulin. However, if this happens to you, do not worry, we have a specific protocol to protect you in these kinds of situations.
Firstly, make sure to compare the delivery condition with the pictures you took before pick up and take note of every new scratch or dent.
Secondly, have the carrier acknowledge the damage and sign the bill of lading with the new notations.
Finally, contact us as soon as possible and we will guide you through the specific claims process.
The answer to this question depends on the damage to the vehicle itself. Most experienced carriers can handle inoperable or damaged vehicles easily and with ease. It is key to provide details of the condition upfront so that we can connect you with the most suitable carrier for your specific situation.
It is normal for the price to increase as special equipment may be needed to move a damaged vehicle, and fewer carriers may be available for the job.
Yes, you can ship inoperable cars. Special equipment might be needed for this kind of situation, such as winches or a lift.
Additional charges might be expected as this involves extra labor.
Yes, the city and zip code are usually enough until the actual delivery date arrives.
Our wide network of nationwide carriers allows us to connect you with the most suitable carrier for your vehicle, no matter the size.
You can transport personal items inside your vehicle as long as they do not surpass 100 lb and they are stored in the trunk or in the back seat. However, it is important to remember that insurance does not cover personal belongings if they are reported as damaged or missing.
We recommend that you remove them before pickup.
The bill of lading is a crucial document in the car shipping process. It is issued by the auto transport company and it describes all the details regarding the car delivery process. This includes the condition of the vehicle at the time of pickup and all the personal information needed for the transaction, such as phone number, address, and email, and the official agreement of transport.
At Haulin, we strive to make auto transport accessible to everyone everywhere, which is why we accept various payment options.
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Our personalized, instant quotes are completely free. They are generated by our smart AI-powered assistant named Tessa. Our assistant gathers all your relevant information regarding locations and preferences and provides you with an immediate quote.
Shipping a car can commonly vary from $500 to $2000 within the continental USA. The pricing depends on many factors, such as distance, vehicle type and size, transport method, vehicle Condition, time of year, and delivery speed.
At Haulin, we understand that this is a major concern for those who are planning to ship their vehicles, especially when it comes to long distances or coast-to-coast shipments. That is why honesty and transparency are our promise to you. The quote generated by Tessa –our smart AI-powered assistant– is the final quote, with no hidden costs.
Expedited auto transport is the ideal option when you need to ship your car with urgency. Instead of the standard service, expedited services aim for pickup within 24 - 48 hours.
Keep in mind that expedited services are more expensive. They typically cost 15 - 40% more than standard services.
Yes, you can always expect a call before pickup. Generally speaking, communication in the auto transport process usually works in the following way:
The answer to this question depends on the delivery address. But, in general, you can expect your vehicle to be delivered to the location of your choosing safely.
Some delivery locations might present some limitations. If that is your case, you can be confident that we will deliver your vehicle to the safest and most convenient alternative location.
Auto transport insurance refers to the insurance coverage that protects your vehicle while it is being transported to the location of your choosing. This is a different insurance from your auto insurance policy. Nonetheless, it is always a good idea to check with your auto insurance provider, as they might offer coverage for when the vehicle is in transit.
The cost of insurance is included in the final quote generated by Tessa. However, it generally ranges from 1.5% to 2.5% of the vehicle's value.
Yes, you need insurance in the shipping car process. Not only is it a legal requirement for carriers to provide insurance when transporting vehicles from one location to another, but it is also crucial for protecting your car in case unforeseen events occur.
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